Privacy Policy

Last updated: 14 October 2026

This policy explains what personal data Lumina Display Systems Private Limited ("Lumina", "we") collects through shop.luminadisplay.com, how we use it and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023.

1. What we collect

• Account and order details: name, company name, GSTIN, phone, email, billing and delivery addresses, and your order history.
• Payment details: payments are processed by our payment gateway; we do not see or store your full card or bank details.
• Enquiries: what you send us through quotation requests, the contact form, email or WhatsApp.
• Ask Lumina chat assistant: the questions you type or speak and the replies, and the page you were on. If you use the microphone, your voice is converted to text and the recording is not kept. If you choose "Talk to a person", the name, company and city you enter are passed to our team with your question.
• Builder and site usage: anonymous counts of page visits and of how our Screen Builder and other tools are used, to improve them.
• Cookies: cookies needed to run the store (sign-in, cart, checkout), and analytics cookies where you allow them.

2. How we use it

• to process orders, issue GST invoices, deliver goods and handle returns and warranty claims;
• to verify trade (dealer) accounts and show the correct price list;
• to answer enquiries and quotations;
• to improve our products, store, chat assistant and tools;
• to meet our legal, tax and accounting obligations.

We do not sell your personal data.

3. Who we share it with

Only with service providers who help us run the business, and only as much as they need: our e-commerce and accounting platform (Zoho), payment gateway, courier and transport partners, cloud hosting providers, and the AI service that powers the Ask Lumina assistant. We also disclose data where required by law or by a government authority.

4. How long we keep it

Order, invoice and tax records are kept for as long as Indian tax and company law requires (generally 8 years). Chat transcripts and enquiries are kept for up to 24 months, unless they form part of an order. Account data is kept while your account is active.

5. Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent you have given, by emailing info@luminadisplay.com. Some records must be kept for legal reasons even after a deletion request.

6. Grievance officer

For privacy questions or complaints, contact our Grievance Officer: Hetul Thakkar, Director — info@luminadisplay.com, +91 97655 58000. We respond within 30 days.

7. Changes

We may update this policy. The date at the top shows the latest version.