Returns, Replacements & Refunds

Last updated: 14 October 2026

1. Who this policy covers

This policy applies to every order placed on shop.luminadisplay.com, by quotation, or by proforma invoice with Lumina Display Systems Private Limited ("Lumina", "we"). We sell LED display components — modules, cabinets, receiving and sending cards, controllers, power supplies and accessories — to system integrators, screen builders and trade buyers.

2. Items in good working order

LED components are matched by production batch and are sensitive to handling, so we do not accept returns of items that are in good working order, including items ordered by mistake or no longer needed.

In exceptional cases we may agree, in writing and at our sole discretion, to take back unused items that are still sealed in their original packaging. Any such return:

• carries a restocking fee of 15% of the item value, deducted from the credit or refund;
• is sent back to our Taloja warehouse at the buyer's cost, with the invoice number;
• is accepted only after inspection confirms the items are unused, undamaged and complete.

3. Wrong, damaged or dead-on-arrival items

If you receive the wrong item, an item damaged in transit, or an item that does not work when first powered (dead on arrival), report it within 7 days of delivery:

• WhatsApp +91 97655 58000 or email info@luminadisplay.com with your invoice number;
• send clear photos or a short video of the outer box, the packaging and the item — for transit damage, unboxing photos are essential;
• for an item that does not light or communicate, a short video of it connected and powered helps us diagnose it quickly.

Once confirmed, we replace the item at our cost, including freight both ways. Where possible we replace from the same production batch so it matches the rest of your screen. If no replacement is available, we issue a credit or refund as described in section 6.

Visible transit damage should also be noted on the courier's delivery receipt at the time of delivery.

4. What we cannot accept back

• items installed, soldered, cut, modified or used in a screen, other than dead-on-arrival claims under section 3;
• damage caused by incorrect wiring, wrong voltage, power surges, water ingress beyond the product's rating, impact, or improper handling or storage;
• cables cut to length, cabinets and assemblies made to your size, and other items made or ordered specially for you;
• items reported after the 7-day window for wrong, damaged or dead-on-arrival items.

5. Warranty after the first 7 days

Faults that appear after the first 7 days are handled under the manufacturer's warranty for that product, as stated on its product page or datasheet. Warranty claims are return-to-base: send the faulty part to our Taloja warehouse with the invoice number and a description of the fault, and we arrange repair or replacement through the manufacturer. Freight to us is paid by the buyer; we pay freight back to you for parts repaired or replaced under warranty. Warranty does not cover the exclusions listed in section 4.

6. How refunds are paid

• Credit note (default): the approved amount is issued as a GST credit note against your account, usable on any future order.
• Bank refund on request: if you prefer, we refund the approved amount to the account that paid for the order, within 10 working days of approval.
• Original freight charges are refunded only when the return is caused by our error (wrong item, transit damage, dead on arrival).

7. How to start a return or claim

Message us on WhatsApp at +91 97655 58000 or email info@luminadisplay.com with your invoice number, the item, the quantity and photos or video. We reply within 2 working days with a return authorisation and the address to ship to. Please do not send items back without a return authorisation.